CRM software is only one component of Information Technology.
Information Technology (IT) should comprise all hardware and software data solutions; marketing and communication systems; and most importantly the design, testing, application and refinement of the methods of implementation.
In other words, IT is not just software and hardware, it is the central philosophy and methodology underlying the coordinated application of technological assets in the search for efficient growth.
IT Objectives:
Maximize capitalization of internet prospects
Maximize capitalization of global corporate data
Minimize Internet and/or BDC departmental overhead
Reduce third-party lead referral costs
Increase captive lead frequency
Strengthen ancillary revenue streams - parts, service and merchandise
Exploit horizontal market opportunities
As such, a CRM platform cannot not be considered - in itself - an efficient vehicle for growth. Rather, the coordination of CRM with all other IT assets, in concert with a comprehensive marketing and communications strategy - across all franchises (and beyond) - remains the key to attaining and sustaining a superior level of efficient growth.
With this in mind, the evaluation of any piece of hardware or software should include it's ability to:
Work properly
Accommodate strategic goals and processes
"Talk" to other systems
Adapt
Be easy to use and understand
Work quickly
Work securely and privately
With regard to personnel, the ideal IT manager should not only possess a reasonable knowledge of hardware and software systems, but also a strong grasp of the retail marketplace, in addition to marketing and communications strategies. The IT manager will consolidate all technological assets and (working in conjunction with the principal(s)) develop new strategies facilitated via this nascent consolidation of datasources and communications systems.
Moreover, the IT manager is the most important piece of the puzzle; for it is through this key employee that all data and communications pass, all systems unite; and the successful, efficient utilization of this amalgamation via strategic marketing initiatives is dependent. No other single employee has the potential to control so much, and through doing so contribute so much.
In closing: Where most have welcomed and quickly capitalized upon technological advances in communication, the automotive retail industry - obstinate and myopic - has barely capitulated. Hence, the opportunities just over the horizon may be considerable for those who endeavor.
Automotive Retail BDC and Internet Departments - CRM Alone is Not Enough
Enough
finding your place in the blogosphere is the place to
begin.
Every great blogging web site starts with a great idea,
and you can't build a successful site that will last
without one. There are many great sites aimed at
today's bloggers, and competition for the attention of
this growing demographic is fierce. To make your
blogging web site stand out from the pack, you will
need to offer something that no other site is currently
offering, or you will need to do the same thing that an
already popular site does but in a more impressive or
valuable way.
One way to discover an ideal model for your blogging
web site is to look at the sites that have successfully
captured a blogging audience already to determine if
you can appropriate some of their strategies to help
realize your vision. Of course, you will also need to add
a unique flair to your project in order to stand apart
from your competition. Many people agree that the web
sites that do the best in today's market are the sites that
have the most personality. The fiercely individual
surfers who are bloggers are a demographic that
responds especially strongly to personality, so consider
how you can give your site a unique and attractive
feeling by lending your own voice and sensibility to
your site's design and content.
Once you have a great idea for your site, have
pinpointed a special niche that you are well equipped to
fill, and have infused the site with personality, the next
step is figuring out how to get the word out to bloggers.
In the long run, a great idea just isn't enough to propel
your blogging web site to success. You will need to
draft a smart and realistic marketing plan in order to
draw readers to your site. Once you hook a blogger,
your great content will keep them coming back, but it is
vital to get that first glance or your site won't have a